12dang Privacy Policy

12dang ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We take your personal privacy very seriously. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, how we use it, and how we keep it secure.

By using our platform, you consent to the collection and use of information as described in this privacy policy. If you do not agree with this policy, please stop using our platform and contact us.

12dang may collect the following types of information from you:

2.1 Information You Provide Directly

Information we collect when you register on our platform or use your account:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Mobile banking details such as bKash, Nagad, Rocket, and Upay account numbers
• National ID or passport information (for required verification)
• Information you provide when contacting us

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of platform access and usage
• Page visit history and links clicked
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

We use your information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: For gaming services, betting features, and transaction processing.
• Identity Verification: For age verification and fraud prevention — accounts are only given to those aged 21 or above.
• Financial Transactions: For secure processing of deposits and withdrawals.
• Customer Support: To respond to your questions, complaints, and support needs.
• Communication: To send important updates, security alerts, and promotional information.
• Platform Improvement: To analyze and improve the user experience.
• Responsible Gaming: To identify and prevent problematic gaming behavior.
• Legal Compliance: To comply with applicable laws and regulations.

The security of your information is our highest priority. 12dang applies industry-standard security measures to keep your personal information safe:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Stored data protection through 256-bit AES encryption.
• Firewalls and advanced security protocols.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication support.

4.2 Organizational Security

• Only authorized personnel will have access to your information.
• All staff sign confidentiality agreements.
• Regular staff training and awareness programs.
• A rapid response plan in the event of a data breach.

4.3 Data Retention Period

We will retain your information for as long as your account remains active or as required to meet legal obligations. Even after account closure, some information may be retained for a specific period due to legal requirements. Information that is no longer needed is securely deleted.

12dang does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: To complete transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Service Providers: Trusted third parties that assist in operating our platform and who follow the same privacy standards.
• Legal Authorities: Due to a court order or legal requirement.
• Fraud Prevention: With relevant agencies to detect and prevent fraudulent activity.
• Business Restructuring: In the event of a company merger or acquisition, though this privacy policy will still apply in such cases.

Before sharing information with third parties, we ensure they comply with appropriate security standards. No third party may use your information beyond the original purpose.

12dang uses cookies and similar technologies on your browser. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the core operation of the platform — login sessions, security verification, and so on. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage patterns and make improvements.
• Marketing Cookies: To show you relevant offers based on your interests.

6.2 Cookie Controls

You can control non-essential cookies by changing your browser settings. However, disabling cookies may limit some features of the platform.

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, contact us at [email protected] or through live chat. We will respond to your request within a reasonable time.

12dang strictly prohibits use by anyone under the age of 21. Our platform is for those aged 21 or above only. We actively enforce an age verification process:

• Date of birth verification at the time of registration.
• Identity verification via national ID or passport in cases of suspicion.
• Immediate closure of any account found to belong to a minor, and secure deletion of their information.

If you believe a minor is using our platform, please contact us immediately.

Financial transactions on our platform are carried out through bKash, Nagad, Rocket, and Upay. Our special policies regarding financial information:

• All financial transactions are secured through SSL encryption.
• We never store your full mobile banking PIN or password.
• Transaction information is used only for the required purpose.
• Suspicious transactions are automatically detected and reviewed.
• Minimum deposit is ৳200 and minimum withdrawal is ৳1,000 — each transaction is securely verified.

12dang places the highest importance on responsible gaming. Information about your gaming behavior may be analyzed for the following purposes:

• Early detection of signs of problematic gaming behavior.
• Assisting customers in setting voluntary limits.
• Informing customers about professional support resources when needed.
• Effective implementation of the self-exclusion feature.

To learn more about responsible gaming, visit our Responsible Gaming page.

If your information security is compromised for any reason, 12dang will take the following steps:

• Identify and contain the breach as quickly as possible.
• Assess the risk of the breach and identify affected users.
• Notify affected users within the required timeframe in accordance with legal requirements.
• Take necessary measures to prevent a similar breach in the future.

12dang may update this privacy policy from time to time. If any significant changes are made, we will:

• Post a prominent notice on the website.
• Send a notification to your registered email.
• Update the "Last Updated" date at the beginning of the policy.

Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. We recommend that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We generally respond to privacy-related requests within 7 business days. Complex matters may take longer, but we will keep you informed of progress.