12dang Terms and Conditions

12dang is an online gaming platform that provides slots, live casino, cricket betting, and other gaming services for users in Bangladesh. These terms and conditions ("Terms") apply to the 12dang website and all associated services.

It is your responsibility to read and fully understand these terms. If you disagree with any part of these terms, please refrain from using the 12dang platform.

1.1 Definitions

The key terms used in this document have the following meanings:

• "Platform" — The 12dang website and all associated digital channels.
• "User" or "Member" — Any person who holds a registered account on the 12dang platform.
• "Account" — The registered profile created in the user's name.
• "Balance" — The amount of money held in the account.
• "Bonus" — Additional balance or rewards given as a promotional offer.
• "Wagering Requirement" — The minimum amount that must be wagered in order to withdraw funds from a bonus.

1.2 Applicable Law

Relevant international gaming regulations shall apply to the interpretation and enforcement of these terms. 12dang is committed to ensuring a safe and fair gaming environment in compliance with all applicable laws.

2.1 Age Requirement

You must be at least 21 years of age to use the 12dang platform. This platform is open only to those aged 21 or above. Registration or use by minors is strictly prohibited. By registering, you confirm that you are 21 years of age or older.

2.2 One Account Policy

Each person may open only one account. If a single person is found to have multiple accounts, all accounts will be closed and all deposits and bonuses may be cancelled.

2.3 Providing Accurate Information

You must provide true, accurate, and complete information at the time of registration. 12dang reserves the right to close an account if false information is provided. The following information must be provided correctly:

• Full name (as per national ID card or passport)
• Date of birth
• Active mobile number
• Valid email address
• Residential address

2.4 Verification (KYC)

12dang may request additional documents for identity verification at any time, such as a copy of a national ID card, passport, or driving licence. 12dang reserves the right to hold withdrawals until verification is completed.

It is your responsibility to keep your account login details (username and password) confidential. Allowing any third party to use your account is strictly prohibited.

• Use a strong password that contains a mix of letters, numbers, and symbols.
• Do not use a password on 12dang that you have used on any other site.
• If you log in on a public computer, log out at the end of your session.
• If you notice any suspicious activity, notify us immediately at [email protected].

If unauthorised transactions occur on your account and you have shared your login details with someone else, 12dang will not be responsible for that loss. In the event of an account being hacked, contact our support team immediately via live chat.

4.1 Deposit Rules

Deposits on 12dang can be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all payment methods is ৳200.

4.2 Withdrawal Rules

The following conditions must be met to make a withdrawal:

• The account must be fully verified.
• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made using the same payment method used for the deposit.
• The wagering requirement must be met before withdrawing from a bonus balance.
• Withdrawals may be reviewed in cases of unusual betting patterns.

4.3 Currency

All transactions on the 12dang platform are completed in Bangladeshi Taka (BDT / ৳). The option to transact in foreign currencies is not currently available.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000; depositing ৳32,000 will earn the maximum bonus of ৳15,000, giving a total balance of ৳47,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15x. This means you can withdraw after placing bets worth 15 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must place bets totalling ৳15,000.

5.3 General Bonus Terms

• Each bonus offer has its own rules and expiry; see the promotions page for details.
• A bonus applies only to the account for which it was issued.
• Attempting to claim bonuses from multiple accounts may result in all accounts being cancelled.
• 12dang reserves the right to change or cancel any promotion at any time.
• Bonuses cannot be converted to cash or transferred.

5.4 VIP Program

The 12dang VIP program has five tiers, each with a weekly cashback benefit:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.4% weekly cashback.
• Gold — Up to 0.6% weekly cashback.
• Platinum — Up to 0.8% weekly cashback.
• Diamond — Up to 1.0% weekly cashback.

VIP tier progression depends on overall gaming activity and participation. Withdrawal conditions also apply to cashback balances.

6.1 Fair Play

12dang uses certified Random Number Generator (RNG) technology to ensure fair outcomes in all games. All games available on the platform are sourced from independently audited providers.

6.2 Betting Limits

Minimum and maximum bet limits apply to each game. These limits are clearly stated in the game interface. 12dang reserves the right to change betting limits at any time.

6.3 Technical Issues

If a technical fault occurs during a game session, 12dang will review the issue according to system logs. If a technical fault results in an undetermined outcome, that round may be cancelled and the stake may be refunded.

6.4 Individual Game Policy

Slots, live casino, cricket betting — each game category may have its own additional rules, detailed on the relevant category page.

The following activities are strictly prohibited on the 12dang platform, and violations may result in account closure and forfeiture of all balances:

• Using the platform for money laundering or any illegal purpose.
• Abusing the bonus system or attempting to exploit bonuses.
• A single person holding multiple accounts.
• Playing games using automated software, bots, or artificial intelligence.
• Attempting to breach the platform's security.
• Attempting to gain unauthorised access to another user's account.
• Registering with a fake ID or false information.
• Using a third party's funds or payment methods.
• Applying coordinated betting strategies against the platform.

12dang gives the highest priority to responsible gaming. We believe gaming is entertainment — it is not a source of income. Our platform is for those aged 21 or above only.

8.1 Self-Limits

Users can set their own deposit, loss, and session time limits. This feature is available from account settings.

8.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can apply for self-exclusion. This request allows your account to be closed for a minimum of 6 months up to permanently.

8.3 Support

For any gaming-related concerns, contact our 24/7 live chat support or reach us at [email protected]. For more information, visit our responsible gaming page.

12dang takes the protection of your personal information seriously. We use SSL encryption and modern security technology to keep your data safe.

The information we collect is used solely for providing services, verifying identity, processing transactions, and meeting legal obligations. We never sell your information to third parties.

To learn about our detailed policy on data collection and use, please read our Privacy Policy.

9.1 Cookie Policy

12dang uses cookies to improve your website experience. By using the platform, you are consenting to the use of cookies. You can manage cookies through your browser settings, though this may affect some functionality of the site.

10.1 Closure by 12dang

12dang may suspend or permanently close an account at any time for the following reasons:

• Violation of these terms and conditions.
• Registering with false information.
• Evidence of suspicious or fraudulent activity.
• In response to legal obligations.
• After prolonged inactivity (generally more than 12 months).

10.2 Closure by the User

Any user may request to close their account at any time. To do so, contact the support team at [email protected] or via live chat. Eligible balances can be withdrawn before the account is closed.

10.3 Inactive Accounts

An account will be considered inactive if there has been no transaction or gaming activity for 12 months or more. A maintenance fee may apply to inactive accounts, which will be communicated through the relevant notification.

12dang is not liable for the following:

• Gaming interruptions caused by loss of internet connection.
• Technical issues from third-party game providers.
• Account information leaks due to the user's own negligence.
• Unforeseen events (force majeure) such as natural disasters or government directives.

12dang always makes every effort to ensure a safe, reliable, and fair service. Our support team is ready to assist with any issues.

12dang reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, users will be notified via their registered email or through a notification on the platform.

Continued use of the platform after changes have been made will be taken as your acceptance of the updated terms. You are therefore advised to visit this page regularly.

13.1 Filing a Complaint

If you have a complaint or dispute, please first contact our 24/7 live chat support or reach us at [email protected]. We generally try to provide a resolution as quickly as possible after receiving a complaint.

13.2 Review Process

If the matter is not resolved through initial support, it will be escalated to our senior resolution team. Complex disputes may require additional time for a full investigation.

13.3 Final Decision

In disputes relating to game outcomes or technical issues, 12dang's system logs will be considered the definitive evidence. However, we always ensure a fair and impartial investigation.

For any questions or clarifications regarding these terms and conditions, please get in touch with us:

• 24/7 Live Chat Support — speak to us directly in Bengali from any page on the platform.
• Email: [email protected]

We are committed to providing support in Bengali and strive to respond to every query promptly and accurately.